This week was our very popular “Get Connected” C2S Social in collaboration with Reach Plc at John Lewis Partnership, Cheltenham High Street, Cheltenham, Gloucestershire. This fabulous store was opened just over 6 months ago and has been a huge asset to the town. Costing around £23 Million to build this is a beautiful building on the inside and out and offers an outstanding customer experience, which is part of what make John Lewis the exceptional brand it is today, which has stood the test of time.
We heard from Martin Bundy, Branch Manager about the history of John Lewis and how the Lewis family has the insight and forethought to create a store with a difference, for the people, about the people, serving the people! The chain is owned by the John Lewis Partnership and was created by Spedan Lewis, son of the founder, John Lewis, in 1929.
The culture and philosophy that Spedan created all those years ago, still remains today, with over 85,000 partners today, 300 Waitrose stores, 51 John Lewis stores, Omni Channel and John Lewis Financial they turnover in excess of £11bn. The Partnerships ultimate purpose is the happiness of all its members through their worthwhile and satisfying employment in a successful business. Because the partnership is owned in trust for its members they all share the responsibility of ownership as well as its rewards, profit, knowledge and power. Martin shared with us the challenges of the high street today and what John Lewis are doing to address that and ensure they put their customers first, providing a valuable shopping experience, service and providing a high value experience at an affordable price. They are very innovative in the store and engaged with their customers, offering a wide range of services and creative ideas that are fun and engaging, from complimentary shopping experiences with qualified stylists and candle making to birthday parties, business events, exclusive use of the store and corporate shopping experiences – something for everyone.
The John Lewis story https://www.youtube.com/watch?v=-M96LTJt4_c
All guests enjoyed hearing more about the history of the store and understanding what makes John Lewis a step above other stores – they really do care about their customers!
Check out the photos on the C2S Photo gallery https://www.circle2success.com/photo-gallery/
SAVE THE DATE
Next “Get Connected” at Tivoli Wines, Cheltenham, Gloucestershire
Date: 11th September 2019
Time: 5.30pm – 7.30pm